Core-Concept provides mobile on-site computer maintenance, support and consulting services ("the services"). The services are provided to the Customer subject to the following Terms and Conditions of Service. The Customer agrees that by confirming a booking the Customer agrees to the Terms and Conditions of Service set out herein.
Workshop Repairs
Upon Core Concept receiving your PC/Laptop for fault diagnosis in the workshop an inspection fee of £35 is payable. This amount is to cover the time diagnosing the faults. In the event of a repair going ahead this amount will be deducted from the final total. In circumstances where no repair is undertaken at the request of the customer, or repair is not feasible, this amount will be kept for the time spent diagnosing the faults with the unit.
Please allow seven days before contacting us to discuss the progress of any workshop repair as this allows the technicians to concentrate on solving your computer issues. Most jobs will be completed within this time except in exceptional circumstances.
After any repair is complete it is the responsibility of the customer to ensure proper operation of any software unless the software was part of the reason for the computer being brought in for repair. Re-installation of any software that is Non-functional due to the nature of the fault/repair is the responsibility of the customer or is chargeable separately.
Cancellation
Cancellation of any appointment must be advised to Core-Concept no later than 2 hours on the day of the appointment. Core-Concept reserves the right to invoice any Customer where cancellation occurs less than two hours prior to any appointment. The charge will be equivalent to the first hours attendance as stated above.
Service Limitations
Core Concept and /or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund from the customers payment, wholly or in part, if technical conditions or customer requirements are unusual, extensive or beyond the scope of this service agreement as reasonably determined by Core Concept and/or its third-party service providers.
No Fix-No Fee Policy
If the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, however a £15 charge may be applied to cover technician's expenses. If the engineer is able to resolve the problem or affect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point. If the engineer is able to resolve the problem or affect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point. If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point. This policy does not apply to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning.
Payment
The Customer will pay Core-Concept the amount stated on the Core-Concept invoice/work report at the time Core-Concept attends the Customer's premises. Core-Concept will attend the Customer's premises for the period agreed by the Customer prior to or at the commencement of the appointment. Core-Concept will endeavour to diagnose and/or remedy the problem(s) described by the Customer at the commencement of the appointment. If the problem(s) has not been remedied at the end of the first hour of Core-Concept attendance, Core-Concept will discuss with the Customer the options available. The Customer may ask Core-Concept to continue working on the problem(s) or make a further appointment. The Customer may terminate the appointment at any time. On termination the Customer will pay Core-Concept the amount incurred in respect of any additional time, if any, beyond the first hour's attendance. Payment is to be made in cash, or cheque only. In the event of non-payment, default or dishonoured cheque Core-Concept will charge interest at the rate of 15% per annum from the date of the invoice up to and including the date payment is made in full.
Late Payment
Accounts, Invoices that are outstanding after 21 days will result in a reminder been sent. Accounts, Invoices that have not been settled within 7 days of our reminder will incur a late payment charge of 10% of the amount outstanding.
Liabilities
Core-Concept accepts no liability in respect of any problem(s) it may not remedy due to any matter beyond its control including but not limited to the age, specification or condition of the Customer's hardware or software, Customer's failure to co-operate, provide appropriate software discs, drivers or product serial numbers or any fault with the Customer's Internet Service Provider. The Customer hereby confirms that a full back-up of the Customer's hard-drive has been made prior to Core-Concept commencing the services and that there is no legal restriction or impediment to Core-Concept providing services to the Customer. A disclaimer must be signed by the customer prior to any work taking place.
Under no circumstances shall Core-Concept be liable either in contract, tort or otherwise, to the Customer, its employees, agents, or any third party, for any injury or damages, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by Core-Concept or out of the installation, de-installation, use of, or inability to use the Customer's computer equipment, hardware, software or peripherals. The Customer will, upon demand, indemnify Core-Concept in respect of any loss, damage or injury arising from the provision of the services. For the avoidance of doubt Core-Concept has no liability for Customer data lost or damage incurred in any circumstances whatsoever.
Confidentiality
Core-Concept will maintain the confidentiality of the Customer's files and/or data and undertakes not to provide any Customer information to any third party save in the event it is lawfully required to do so. Core-Concept reserves the right to refuse the provision of services for any reason including but not limited to circumstances such as the presence of unlicensed or illegal software or material or material of an obscene or pornographic nature on a Customer's computer. If for such reason Core-Concept terminates the services the Customer shall be liable for and pay to Core-Concept, at that time, the charges incurred in respect of time spent, in accordance with clause 3 above.
Goods provided by Core-Concept
Core-Concept may make recommendations to the Customer or the Customer may request that a product be provided by Core-Concept in order that Core-Concept can perform the services. All expressed or implied warranties, description, representations and conditions as to fitness or suitability for any purpose in respect of the services, including in respect of any product, including but not limited to any item of software, hardware or peripheral provided by Core-Concept, are expressly excluded. For the avoidance of doubt, Core-Concept has no liability as to the suitability for the performance of the services, of any product manufactured, sold or supplied by any third party, whether or not that product has been recommended to the Customer by Core-Concept. Any hardware, software or equipment provided to the Customer shall remain the property of Core-Concept until full payment is received.
Return Visit & Complaints Policy
In the unlikely event of any dissatisfaction with the service provided by Core-Concept, the Customer should immediately contact Core-Concept on 0844 504 9205 (Ext 2). Core-Concept will make an appointment for a return visit by the Technician. The Technician will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of Core-Concept, the Customer shall pay for the additional time incurred at Core-Concept normal rates. If the problem arose directly as a result of Core-Concept previous attendance no further charge shall be made.
Limitation of liability & Release
By leaving your equipment at the Workshop and paying the "Inspection Fee"; it is deemed that you accept the above terms and conditions, and agree to release and hold harmless Core Concept, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation any indirect, incidental, special or consequential damages, expense, costs, profits lost savings or earnings or liability that you the owner, or lessee may suffer arising out of, or related to, the services provided by Core Concept. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or Peripherals and any changes or alterations to your software as a result of Core Concept and/or its third-party provider`s agents, partners, affiliates, and/or third-party services providers.
I have read and agree to the Terms and Conditions listed above.
